Refund and Returns Policy

Refund and Return Policy

At Pro Refrigeration Parts, customer satisfaction is our priority. To ensure fairness and clarity, we have established the following refund and return policy:

Eligibility for Returns and Refunds

  • Returns must be initiated within 30 days of receiving the parts.
  • The part must be unused, uninstalled, and in its original packaging.
  • Electrical parts and components, including but not limited to circuit boards, sensors, and wiring, are non-returnable if installed or connected.
  • If the part is found not to be the issue after installation, it is not eligible for return or refund.
  • Proof of purchase (order number, receipt, or invoice) is required for all returns.

Return Process

  1. Contact us at support@hotpink-wren-178437.hostingersite.com or call us at (phone number) to initiate the return.
  2. Provide your order details and the reason for return.
  3. If eligible, you will receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
  4. Ship the item back to the provided return address using a trackable shipping method. The customer is responsible for return shipping costs.

Refunds

  • Refunds will be processed once the returned item is inspected and confirmed to meet the eligibility criteria.
  • Approved refunds will be issued to the original payment method within 5-7 business days.
  • Shipping fees, including expedited shipping, are non-refundable.
  • A restocking fee of up to 15% may be applied to certain returns.

Non-Returnable Items

  • Installed or used parts, including any parts that show signs of wear or damage.
  • Electrical components once opened or connected to a power source.
  • Custom or special-order items.

Damaged or Defective Items

If the item arrives damaged or defective, please contact us within 7 days of receipt. We may require photos or additional information to process the claim. A replacement or refund will be issued at our discretion.

Contact Us

If you have any questions about this policy, please reach out to our customer support team:

Email: support@hotpink-wren-178437.hostingersite.com